The grievance process outlined here provides an avenue for stakeholders of Perceptyne Technologies Pvt Ltd to voice their concerns. This aims to ensure transparency and clarity in how grievances will be managed internally, reducing conflict and fostering strong relationships between external stakeholders.
2.Scope
This grievance mechanism applies to all external stakeholders interacting with Perceptyne Technologies Pvt Ltd. Internal stakeholders (e.g., employees) should refer to the internal company grievance standards.
3.Definitions
Grievance: An issue, concern, problem, or claim (perceived or actual) that an individual or group wants addressed by the company in a formal manner
.
Grievance Handling Mechanism: A process for accepting, assessing, and resolving complaints from external parties related to Perceptyne Technologies Pvt Ltd's activities, including economic, environmental, or social impacts.
Internal Stakeholders: Individuals within Perceptyne Technologies Pvt Ltd, including employees and contractors.
External Stakeholders: Parties outside Perceptyne Technologies Pvt Ltd, including customers, suppliers, community members, NGOs, and government bodies.
4.Grievance Reporting Channels
Perceptyne Technologies Pvt Ltd will communicate this procedure to raise awareness and offer transparency. Stakeholders may use various channels to voice grievances, such as:
Email: grievance@perceptyne.com
Grievance Officer: Jagga Raju Nadimpalli
5.Roles and Responsibilities
6.Grievance Mechanism Process
The stakeholder contact officer receives all grievances that come through via email. The stakeholder contact officer will review the grievance form and process the grievance in accordance to the procedure below:
Record: All formal grievances will be logged in the Grievance Register, and corresponding forms will be stored for record purposes.
Acknowledge: A grievance will be acknowledged, by the grievance owner, within five working days of a grievance being submitted.
Investigate: The Stakeholder officer along with the employees is responsible for investigating the grievance. The investigation may require the team to make site visits, consult employees, contact external stakeholders and complete other activities. Records of meetings, discussions and activities all need to be recorded during the investigation. Information gathered during the investigation will be analyzed and will assist in determining how the grievance is handled and
Act: Following the investigation, the Stakeholder officer will use the findings to create an action plan outlining steps to be taken in order to resolve the grievance. The Stakeholder officer is responsible for assigning actions, monitoring actions undertaken and making sure deadlines are adhered to. Once all actions have been completed and the team feels the grievance has been resolved, they will then formally advise the external stakeholder via their preferred method of contact.
Follow up and close out: The Stakeholder officer will make contact with the external stakeholder/s three weeks after the grievance is resolved. When contacting the external stakeholder the stakeholder officer will verify that the outcome was satisfied and also gather any feedback on the grievance process.
7.Storing of Grievances
All records, including grievance forms, investigation notes, interviews and minutes of meetings will be securely filed, and confidentiality is maintained for all parties involved.
